Traditionally, businesses can choose to use a Facebook chat widget on their website or use a general native web chat. What is the best Live Chat Software with Facebook Messenger Integration? Live takeover notifications let businesses set up email, web and mobile app alerts for chatbot-to-live agent transfer.Īll of these tools are included in Customers.ai’s free chat software.

Notifications for Live Takeover: This live chat tool is included in any Customers.ai upgrade subscription.

Rich Customer Profiles: Your business creates customer profiles that are further enriched with each interaction.

Remarketing opportunities: Your business is able to re-engage Messenger contacts from Facebook or your website with Facebook Sponsored Message ads.

Lead Capture & Opt-in Tools: Invite site visitors that start a chat conversation to connect in email, SMS or Messenger.

Mobile App to Respond Anywhere: Free mobile app in case you want to do live chat support on the go.

Live Chat Agent Assignments: Assign follow-up to individuals on a support team, sales or marketing team and more.

Both businesses and consumers can reach out to one another at any time via Messenger. Inbox to View & Manage Convos: See and respond to conversations across website visitors in real-time.Chatbot to Direct Issues: 24/7 chatbot first responder, answers customer FAQs and routes conversations that need live agents.

Responsive OmniChat: Facebook live chat is cross-device functional and mobile-friendly, meaning the conversation is available on your site, the Messenger app, and Facebook desktop.Website Chat Widget: The chat window in the bottom right of this webpage.Here are the top 10 benefits to adding Customers.ai Facebook live chat to your website: However, not all live chat software tools are built the same. There are many benefits to adding a Facebook Messenger live chat to your website, such as increased consumer engagement, lead generation, and better customer support.

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